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GENERAL TERMS AND CONDITIONS OF ONLINE SALE

  1. Subject
  2. These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by our establishment, Tramway Touristique de l'Aisne (TTA), whose contact details are specified in this booking confirmation document. They govern all the necessary steps for booking and following up on the booking between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale and the sales conditions of the reserved rate accessible on our booking platform. No booking is possible without the customer agreeing to these terms. The customer has the option to save and print these general terms and conditions. These general terms and conditions of sale apply to all bookings made via the internet, through our booking platform.

  4. Price
  5. The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional costs are clearly indicated before the booking of the service is made. The customer authorises us to correct any obvious pricing errors.
  6. The prices related to the booking of services are indicated before and at the time of booking. The prices are confirmed to the customer including VAT, in the establishment's commercial currency, and are only valid for the duration indicated on the booking platform. If the charge at the establishment is made in a currency other than that confirmed on the booking, the exchange fees are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless specific provisions are indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.) where applicable, presented on the pricing page, are to be paid directly on site to the establishment. The prices take into account the applicable VAT on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the invoice date. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the invoice date.
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  8. Booking
  9. The client chooses the services presented on our booking platform. They acknowledge having understood the nature, destination, and booking terms of the services available on our booking platform and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts. The client is solely responsible for their choice of services and their suitability to their needs, such that our liability cannot be sought in this regard. The booking is deemed accepted by the client at the end of the booking process.

  11. Booking process
  12. Bookings made by the client are done through the dematerialised booking form accessible online on our booking platform. The booking is deemed formed upon receipt of the booking form. The client agrees, prior to any booking, to complete the information requested on the form or booking request. The client certifies the truthfulness and accuracy of the information provided. After the final selection of the services to be booked, the booking procedure includes, in particular, entering the credit card details in case of a guarantee or prepayment request, reviewing and accepting the general terms and conditions of sale and the terms of sale of the reserved rate before confirming the booking, and finally, the validation of the booking by the client.
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  14. Acknowledgment of receipt of the booking
  15. Our booking platform acknowledges receipt of the customer's reservation by sending an email without delay. In the case of online booking, the email confirmation of the reservation summarises the contract offer, the reserved services, the prices, the sales conditions related to the selected rate, accepted by the customer, the date of the reservation made, the information related to after-sales service, as well as the address of the seller's establishment to which the customer can submit their complaints.
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  17. Cancellation and exchange policy
  18. Tickets are non-refundable.
  19. However, in case of an impediment, it is possible to request an exchange for another date and a journey at the equivalent rate, subject to availability and provided that we are informed at least 24 hours before the originally scheduled departure time, and this by email to info@tta.be or by phone at +32(0)86 477 269.
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  21. Liability
  22. The photographs presented on our booking platform are not contractual. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishments presented provide as accurate a preview as possible of the services offered, variations may occur between the time of booking and the day of service consumption. The establishment cannot be held responsible for the non-performance or poor performance of the booking in cases of force majeure, due to a third party, due to the client, particularly the unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or in the case of unauthorised prepayment by the cardholder's bank. Any booking or payment that is irregular, ineffective, incomplete, or fraudulent for a reason attributable to the client will result in the cancellation of the order at the client's expense, without prejudice to any civil or criminal action against the latter.

  24. Right of withdrawal
  25. It is reminded that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the client does not have the right to withdraw in the case of a booking:
    - for accommodation other than for residential purposes (for example, holiday accommodation),
    - for transport
    - for car rental,
    - for catering and services related to leisure activities.

  26. Respect for privacy
  27. We collect your data in accordance with the General Data Protection Regulation (2016/679) ("GDPR"). The personal data you provide to us is necessary for processing your booking and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, online payment providers, and providers established in third countries. In particular, during online payment, the customer's bank details must be transmitted by the payment provider to the bank of the establishment for the execution of the booking contract. We only work with partners who guarantee a level of protection in accordance with the principles set out in the GDPR. With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post. We retain your data for a period of 3 years after the last contact (email, booking, etc.). As a person whose data is collected, you have the right to access, rectify, delete your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, surname, and address, as well as the subject of your correspondence. Your complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.

  29. Force majeure
  30. Force majeure refers to any event external to the parties that is both unpredictable and insurmountable, preventing either the client or the establishment from fulfilling all or part of the obligations set out in the contract. Events that are considered as force majeure or fortuitous events are those typically recognised by the case law of the Belgian Courts and Tribunals. No party shall be held liable to the other party in the event of non-performance of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends, for the parties, the execution of their reciprocal obligations and that each party bears the burden of the costs arising therefrom.

  32. Entirety
  33. These General Terms and Conditions of Sale, the sales conditions of the rate reserved by the client, and the voucher or reservation request express the entirety of the parties' obligations. No general or specific condition communicated by the client may be integrated into these general conditions. The documents forming the contractual commitments between the parties are, in order of decreasing priority, the voucher or reservation request (including the specific conditions of the reserved rate) and these general conditions. In the event of a contradiction between the reservation voucher and the general conditions, the provisions in the reservation voucher shall be the only applicable ones for the obligation in question. These general conditions of sale via the internet may be modified and/or supplemented at any time by the establishment. In this case, the new version of the general conditions of sale via the internet will be published online by the establishment. Once it is published online, the new version of the general conditions of sale via the internet will automatically apply to all clients.